Privacy Policy

Effective Date: 14 January 2024

At THE SOUL SEARCHER FOUNDATION (“Organisation”, “We”, “Us”, “Our”), we respect your privacy and are committed to protecting the personal information provided by users of lavinagupta.com.

This Privacy Policy explains how we collect, use, process, store and protect personal information when you visit our website, contact us, register for our courses or programmes, purchase our Services, or otherwise interact with us.

For the purposes of this Privacy Policy, “Website” means lavinagupta.com, and “Services” may include courses, workshops, masterclasses, webinars, live training, recorded courses, digital learning materials, educational programmes, attunement sessions, doubt-clearing sessions, certificates and related services.

By accessing or using our Website, submitting your information, registering for a Programme, or purchasing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with our Website and Services, we may collect the following categories of information.

1.1 Personal Information

We may collect information such as:

Full name
Email address
Mobile or telephone number
City
State
Country
Billing information
Course or Programme selected
Registration information
Information submitted through enquiry or contact forms
Information required for certificates
Customer support information
Feedback
Reviews
Testimonials
Other information voluntarily provided by you

1.2 Order and Transaction Information

When you purchase a course, workshop, masterclass, training programme or other Service, we may collect or receive information relating to:

Product or Programme purchased
Order number
Transaction reference
Transaction date
Amount paid
Payment status
Payment method
Billing information
Applicable discount or offer
Other information required to administer and verify the transaction

Payments may be processed through third-party payment providers, including Razorpay.

We do not intentionally request or store your UPI PIN, ATM PIN, internet-banking password, CVV or complete payment-card authentication credentials.

2. AUTOMATICALLY COLLECTED INFORMATION

When you visit our Website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referring website
Website interaction information
Cookies
Similar tracking technologies
Technical information
Security-related information

This information may be used for website functionality, security, analytics, troubleshooting and service improvement.

3. HOW WE USE YOUR INFORMATION

We may use your information for purposes including:

Processing and administering orders
Confirming payments
Providing access to purchased courses and programmes
Providing course-related information
Sending class or Google Meet links
Providing recordings
Providing PDFs and learning materials
Providing certificates where applicable
Responding to enquiries
Providing customer support
Managing customer and student records
Preventing fraud and unauthorised activity
Maintaining website and information security
Improving our Website and Services
Analysing Website usage
Measuring marketing and advertising performance
Sending promotional information where permitted
Maintaining accounting and business records
Complying with applicable legal requirements
Protecting and enforcing our legal rights
Resolving disputes
Communicating important changes relating to our Services

4. COURSE AND PROGRAMME COMMUNICATIONS

When you register for or purchase a Programme, we may contact you regarding:

Payment confirmation
Order confirmation
Course access
Class schedules
Google Meet links
Recording availability
Course materials
PDFs
Certificates
Attunement sessions
Doubt-clearing sessions
Programme announcements
Schedule changes
Customer support
Other information necessary to provide or administer the purchased Service

These communications may continue even if you opt out of promotional communications where such communications are necessary to provide or administer the Service you purchased.

5. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send information regarding:

New courses
Workshops
Masterclasses
Webinars
Events
Educational programmes
Offers
Discounts
Related Services
Other activities of THE SOUL SEARCHER FOUNDATION

You may opt out of promotional communications where an appropriate unsubscribe or opt-out mechanism is provided.

Opting out of promotional communications does not necessarily stop essential transactional, administrative or Service-related communications.

6. COOKIES

Our Website may use cookies and similar technologies to:

Operate Website functionality
Remember preferences
Understand Website usage
Improve user experience
Measure conversions
Analyse Website traffic
Improve marketing campaigns
Maintain Website security
Identify technical issues

You may be able to manage or disable cookies through your browser settings.

Disabling certain cookies may affect some Website functionality.

7. META PIXEL AND OTHER TRACKING TECHNOLOGIES

Where implemented on our Website, we may use technologies such as Meta Pixel and other analytics or advertising technologies.

These technologies may help us:

Measure advertising performance
Understand Website conversions
Analyse Website interactions
Manage advertising audiences
Improve advertising campaigns
Understand how visitors interact with our Website
Measure registration or purchase activity

Such processing will be carried out subject to applicable law and the applicable policies of the relevant technology provider.

8. THIRD-PARTY SERVICE PROVIDERS

We may use third-party service providers to operate our Website and deliver our Services.

These may include providers for:

Payment processing
Website hosting
Email communication
Customer relationship management
Online forms
Google Meet or video conferencing
Cloud storage
Analytics
Advertising
Customer support
Website security
Course delivery
Other business operations

Depending on the Services used by us, third-party providers may include Razorpay, Google, WhatsApp, Zoho, Meta and other service providers.

Such providers may process information as necessary to provide their respective services and may have their own terms and privacy policies.

9. SHARING OF INFORMATION

We do not sell your personal information as a standalone product.

We may share information where reasonably necessary with:

Payment processors
Website and hosting providers
Technology providers
CRM providers
Communication providers
Cloud-service providers
Analytics providers
Advertising providers
Professional advisers
Accountants
Auditors
Government authorities
Courts
Law-enforcement authorities
Other parties where disclosure is required or permitted by applicable law

Information may also be disclosed where reasonably necessary to:

Prevent fraud
Prevent misuse
Protect our Website
Protect our legal rights
Enforce our agreements
Respond to legal processes
Resolve disputes
Comply with applicable law

10. PAYMENT DATA

Payments may be processed through Razorpay or another authorised payment gateway.

The applicable payment provider may collect and process information necessary to authenticate and complete your transaction.

We do not ask you to provide confidential payment credentials such as:

UPI PIN
ATM PIN
Internet-banking password
CVV

through email, WhatsApp, telephone or other informal communication.

Never share such credentials with anyone claiming to represent THE SOUL SEARCHER FOUNDATION.

11. COURSE COMMUNITY INFORMATION

Some Programmes may include access to:

WhatsApp groups
Telegram groups
Facebook groups
Private online communities
Google Meet
Other communication platforms

Information that you voluntarily post in a group or community may be visible to other members of that community.

You should not post:

Passwords
Payment credentials
Government identification numbers
Highly confidential information
Sensitive personal information

in group communication channels.

12. TESTIMONIALS AND REVIEWS

If you voluntarily submit a review, testimonial, photograph, video or feedback for publication, we may use that material for promotional or informational purposes where appropriate permission has been obtained.

You should not provide us with another person's photograph, video, personal information or testimonial without having the necessary permission.

13. DATA SECURITY

We use reasonable administrative, technical and organisational measures designed to protect personal information against:

Unauthorised access
Misuse
Alteration
Unauthorised disclosure
Destruction
Loss

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

14. DATA RETENTION

We may retain personal information for as long as reasonably necessary for:

Providing Services
Maintaining customer records
Maintaining course records
Accounting
Tax requirements
Fraud prevention
Dispute resolution
Legal compliance
Enforcing contractual rights
Establishing or defending legal claims
Maintaining business records

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it, subject to applicable law.

15. CHILDREN

Our Services are generally intended for adults unless a particular Programme expressly provides otherwise.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

Where legally required, appropriate parental or guardian requirements will apply.

16. YOUR DATA RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including rights concerning:

Access
Correction
Withdrawal of consent where applicable
Grievance redressal
Other rights available under applicable law

Requests concerning personal information may be submitted using the contact details provided in this Privacy Policy.

17. WITHDRAWAL OF CONSENT

Where processing is based on consent and applicable law permits withdrawal, you may contact us to withdraw such consent.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

Certain information may continue to be retained where required or permitted by applicable law.

18. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, applications or services.

We are not responsible for their:

Content
Privacy practices
Security
Availability
Data-processing practices
Terms and conditions

You should review the applicable privacy policy and terms of any third-party service before providing information to that service.

19. INTERNATIONAL DATA PROCESSING

Some third-party service providers may process information using infrastructure located outside India.

Where applicable, such processing will be subject to applicable legal requirements and the terms governing the relevant service provider.

20. DATA SECURITY INCIDENTS

If we become aware of a relevant personal-data security incident, we will take appropriate steps in accordance with applicable law, including applicable notification and remedial requirements.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes to our Services
Changes in technology
Changes in business practices
Changes in third-party service providers
Changes in applicable law
Changes in privacy or data-protection requirements

The updated version will be published on this page.

22. CONTACT US

For privacy questions, requests or concerns, please contact:

THE SOUL SEARCHER FOUNDATION

Website: lavinagupta.com
Email: [email protected]
Phone: +91-9953005749
Address: 38/12, GROUND FLOOR, SHAKTI NAGAR, DELHI-110007, INDIA