Effective Date: 14 January 2024
These Terms & Conditions (“Terms”) govern your access to and use of lavinagupta.com and your purchase or participation in courses, workshops, masterclasses, webinars, training programmes, live classes, recorded programmes, digital learning materials, certifications, attunement sessions, doubt-clearing sessions and related educational services (“Services”).
The Services are provided by THE SOUL SEARCHER FOUNDATION (“Organisation”, “We”, “Us”, “Our”).
By accessing our Website, registering for a Programme, submitting an order, clicking the Terms & Conditions checkbox, making payment or using our Services, you (“Customer”, “Student”, “User”, “You”, “Your”) agree to these Terms.
PLEASE READ THESE TERMS CAREFULLY BEFORE MAKING PAYMENT.
1. ACCEPTANCE OF TERMS
By purchasing or using our Services, you confirm that:
- You have read these Terms.
- You understand these Terms.
- You agree to comply with these Terms.
- You have reviewed the applicable Programme information.
- You have reviewed the applicable price and inclusions.
- You understand our strict no-refund and no-cancellation policy.
- You voluntarily choose to proceed with the purchase.
If you do not agree to these Terms, do not place an order or make payment.
2. ELECTRONIC ACCEPTANCE
The Customer’s electronic acceptance may include:
- Checking the “I have read and agree” checkbox.
- Clicking “Place Order”.
- Completing an online payment.
- Submitting an online order.
- Otherwise proceeding with the purchase.
Such actions constitute an electronic acknowledgement and acceptance of these Terms, subject to applicable law.
We may retain records relating to:
- Order information
- Payment confirmation
- Date and time of transaction
- Acceptance of Terms
- Relevant communications
- Course access
- Programme participation
3. PROGRAMME INFORMATION
Before payment, Customers should review the applicable Programme information, including where relevant:
- Course name
- Course description
- Curriculum
- Number of sessions
- Duration
- Live class dates
- Live class timings
- Delivery platform
- Recording availability
- PDFs
- Learning materials
- Attunement sessions
- Doubt-clearing sessions
- Certificate details
- Price
- Discounts or offers
- Programme-specific conditions
The specific Programme page and order page applicable to your purchase form part of the applicable purchase arrangement.
4. PAYMENT
Programme fees must be paid using the payment methods provided on the Website.
Payments may be processed through Razorpay or another authorised payment provider.
A transaction is considered successfully completed when the payment provider confirms successful payment and the transaction can reasonably be verified by the Organisation.
The Customer is responsible for providing accurate:
- Name
- Email address
- Mobile number
- Billing information
- Other information required for the transaction
5. STRICT NO-REFUND AND NO-CANCELLATION POLICY
ALL PROGRAMME FEES ARE STRICTLY NON-REFUNDABLE AND NON-CANCELLABLE.
Once payment has been successfully completed, the Customer cannot ordinarily cancel the purchase or demand a refund for the Programme.
This policy applies to:
- Courses
- Workshops
- Masterclasses
- Webinars
- Live training
- Recorded courses
- Digital products
- Learning programmes
- Attunement programmes
- Training programmes
- Educational Services
- Other digital or educational Services
This policy applies whether or not the Customer has:
- Accessed the Programme
- Watched the Programme
- Downloaded the material
- Attended the classes
- Completed the Programme
- Used the available learning material
Nothing in this policy is intended to exclude or restrict any refund, remedy or statutory right that is mandatorily available under applicable law.
6. NO REFUND FOR CHANGE OF MIND
No refund will ordinarily be provided because of:
- Change of mind
- Personal reasons
- Change in circumstances
- Lack of time
- Change of schedule
- Travel
- Relocation
- Work commitments
- Family commitments
- Loss of interest
- Deciding that the Programme is unsuitable after purchase
- Purchasing the wrong Programme
- Failure to read the Programme details before payment
- Failure to attend
- Partial attendance
- Failure to watch recordings
- Failure to download materials
- Failure to complete the Programme
- Dissatisfaction based solely on personal expectations
- Failure to use available course access
7. NO ORAL OR INFORMAL REFUND PROMISE
The Organisation’s standard position before payment is:
“Our Programme has a strict No Refund Policy. Please proceed with payment only if you agree to these terms.”
No employee, trainer, salesperson, affiliate or representative is authorised to verbally promise a refund contrary to these written Terms unless expressly authorised in writing by THE SOUL SEARCHER FOUNDATION.
No informal statement through:
- Telephone
- Personal messaging
- Voice message
- Other informal communication
shall amend these Terms unless the amendment is expressly authorised in writing by an authorised representative of THE SOUL SEARCHER FOUNDATION.
8. CUSTOMER RESPONSIBILITY BEFORE PAYMENT
The Customer is responsible for reading the applicable Programme information before payment.
If you have questions regarding:
- Course content
- Duration
- Timings
- Live sessions
- Recordings
- Learning materials
- Price
- Access
- Attunement
- Certification
- Refund terms
you should clarify those questions before making payment.
Payment means that you have chosen to proceed after having an opportunity to review the applicable information.
9. DIGITAL CONTENT AND COURSE ACCESS
Our Programmes may contain:
- Recorded videos
- Live classes
- PDFs
- Presentations
- Worksheets
- Audio
- Recordings
- Learning materials
- Online communities
- Attunement sessions
- Doubt-clearing sessions
- Bonus content
- Other digital educational material
Access may begin immediately or progressively after payment.
Because digital content and educational Services may begin being delivered after payment, the Customer’s subsequent decision not to use the Programme does not ordinarily create a refund entitlement.
10. LIVE CLASSES AND NON-ATTENDANCE
The Customer is responsible for checking communicated:
- Class dates
- Timings
- Meeting links
- Course announcements
- Other Programme communications
Failure to attend a live class does not ordinarily create a refund entitlement.
This includes:
- Missing one class
- Missing multiple classes
- Joining late
- Being unavailable at the scheduled time
- Personal commitments
- Travel
- Work
- Family circumstances
- Failure to check the schedule
Where recordings are provided, they may be used according to the applicable Programme terms.
11. PROGRAMME CHANGES
Where reasonably necessary, THE SOUL SEARCHER FOUNDATION may modify:
- Class dates
- Timings
- Session sequence
- Trainers or facilitators
- Delivery platforms
- Course modules
- Bonus material
- Delivery format
- Other operational arrangements
Where reasonably practicable, we may provide a rescheduled class, recording or alternative delivery arrangement.
A reasonable operational change does not automatically create a refund entitlement.
12. TECHNICAL REQUIREMENTS
The Customer is responsible for maintaining:
- Suitable internet access
- Compatible device
- Required browser or application
- Valid email address
- Access to the relevant communication platform
- Other ordinary technical requirements communicated for the Programme
Internet failure, device failure, browser problems or Customer-side technical issues do not ordinarily create a refund entitlement.
13. THIRD-PARTY PLATFORMS
Our Services may use third-party platforms including:
- Razorpay
- Google Meet
- Telegram
- Email providers
- CRM systems
- Cloud platforms
- Website hosting services
- Other technology providers
We are not responsible for third-party outages or changes outside our reasonable control.
14. COURSE ACCESS IS PERSONAL
Course access is provided to the registered Customer.
You must not:
- Share login credentials
- Share private course links
- Give access to another person
- Transfer access
- Resell access
- Share recordings
- Share PDFs
- Share course materials with third parties
Unauthorised access or sharing may result in immediate suspension or termination of access.
15. INTELLECTUAL PROPERTY
All Programme content is the intellectual property of THE SOUL SEARCHER FOUNDATION or the applicable rights holder unless expressly stated otherwise.
This includes:
- Videos
- Recordings
- PDFs
- Presentations
- Worksheets
- Audio
- Graphics
- Written materials
- Course structures
- Teaching materials
- Logos
- Trademarks
- Website content
- Promotional materials
- Other proprietary content
Purchasing a Programme does not transfer ownership of this intellectual property to the Customer.
16. PROHIBITED USE OF COURSE CONTENT
Without prior written permission, you must not:
- Copy
- Reproduce
- Republish
- Resell
- Redistribute
- Upload
- Repackage
- Commercially exploit
- Publish
- Record for redistribution
- Share
- Sublicense
- Teach copied Programme material
through any medium.
This includes:
- Telegram
- YouTube
- Websites
- Cloud storage
- File-sharing services
- Other online or offline platforms
We reserve the right to take appropriate action against unauthorised use.
17. RECORDING OF LIVE SESSIONS
Where live classes are recorded, THE SOUL SEARCHER FOUNDATION may record sessions for:
- Course replay
- Educational purposes
- Administrative purposes
- Quality control
- Documentation
- Related legitimate purposes
By participating in a recorded session, your name, voice, questions, comments or visual participation may form part of the recording depending on your participation and the platform used.
Personal information will be handled in accordance with our Privacy Policy and applicable law.
18. STUDENT CONDUCT
Students must behave respectfully toward:
- Trainers
- Staff
- Other students
- Community members
- Platform administrators
We may suspend or terminate access in cases involving:
- Harassment
- Threatening conduct
- Abusive behaviour
- Fraud
- Unauthorised recording
- Unauthorised distribution
- Impersonation
- Deliberate disruption
- Intellectual-property infringement
- Unlawful activity
- Material violation of these Terms
Where access is terminated because of the Customer’s breach, no refund will ordinarily be provided, subject to applicable law.
19. ONLINE COMMUNITY RULES
Where a Programme includes WhatsApp, Telegram, Facebook or another community:
- Access is personal.
- Group links must not be shared.
- Spam is prohibited.
- Unauthorised selling is prohibited.
- Harassment is prohibited.
- Course materials must not be redistributed.
- Other participants’ private information should be respected.
We may remove or restrict access for violations.
20. EDUCATIONAL AND SPIRITUAL DISCLAIMER
Our Programmes are intended for educational, training, personal-development and/or spiritual-learning purposes.
They are not a substitute for qualified professional services.
Our Services do not constitute:
- Medical diagnosis
- Medical treatment
- Psychiatric treatment
- Psychological diagnosis
- Legal advice
- Financial advice
- Investment advice
- Professional medical advice
Participants should consult appropriately qualified professionals where professional advice or treatment is required.
21. NO GUARANTEE OF RESULTS
We do not guarantee any particular:
- Financial result
- Business result
- Career result
- Relationship result
- Healing result
- Spiritual result
- Personal result
- Professional result
Testimonials represent individual experiences and should not be interpreted as guarantees of similar outcomes.
22. FORCE MAJEURE
THE SOUL SEARCHER FOUNDATION shall not be responsible for delay or interruption caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Government restrictions
- Public emergencies
- Internet outages
- Telecommunications failures
- Platform outages
- Infrastructure failures
- Cyber incidents
- Acts of third parties
- Other force majeure circumstances
Where reasonably practicable, we may reschedule or provide an alternative delivery arrangement.
23. CHARGEBACKS AND PAYMENT DISPUTES
Customers should contact THE SOUL SEARCHER FOUNDATION regarding genuine payment concerns before initiating a payment dispute where reasonably possible.
A chargeback or payment dispute does not automatically create a contractual refund entitlement.
Where a payment dispute is raised, we may provide relevant records to the payment provider, bank, card network or competent authority, including:
- Order information
- Payment confirmation
- Terms acceptance
- Programme description
- Communications
- Course access records
- Relevant transaction records
- Other relevant records
Nothing in these Terms prevents a Customer from exercising a legal right or remedy that cannot lawfully be excluded.
24. DUPLICATE PAYMENTS
If you believe you have been charged more than once for the same order, contact us promptly with the relevant transaction details.
We will investigate the transaction records and address the matter in accordance with applicable law.
25. USER-SUBMITTED CONTENT
If you voluntarily submit:
- Reviews
- Testimonials
- Feedback
- Photographs
- Videos
- Comments
- Other content
you represent that you have the necessary rights and permissions to provide that content.
You must not submit content that violates another person’s rights or applicable law.
26. WEBSITE CONTENT
We make reasonable efforts to keep Website information accurate.
However, typographical errors, technical errors or outdated information may occasionally occur.
We reserve the right to correct errors and update Website information.
27. WEBSITE AVAILABILITY
We do not guarantee that the Website will always be:
- Available
- Uninterrupted
- Error-free
- Secure
- Compatible with every device
- Free from technical problems
Temporary maintenance or technical interruption may occur.
28. SUSPENSION OR TERMINATION
We may suspend or terminate access where reasonably necessary because of:
- Breach of these Terms
- Fraud
- Unauthorised course sharing
- Intellectual-property infringement
- Abuse
- Security concerns
- Unlawful conduct
- Payment-related issues
- Other material violations
Termination does not ordinarily create a refund entitlement, subject to applicable law.
29. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, THE SOUL SEARCHER FOUNDATION shall not be liable for indirect, incidental, special or consequential losses arising from use of the Services.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
30. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless THE SOUL SEARCHER FOUNDATION, its authorised representatives and service providers from claims, losses or expenses arising from:
- Your breach of these Terms
- Your unlawful use of the Services
- Your unauthorised use of Programme content
- Your infringement of another person’s rights
- Fraudulent conduct
- Your violation of applicable law
31. PRIVACY
Your use of our Website and Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and process personal information.
The Privacy Policy forms part of these Terms.
32. GOVERNING LAW
These Terms shall be governed by the laws applicable in India.
Any dispute shall be dealt with by the competent courts or authorities having jurisdiction under applicable law.
Nothing in these Terms is intended to remove any mandatory consumer or statutory rights that cannot legally be excluded.
33. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or modified to the minimum extent necessary, and the remaining provisions shall continue to operate.
34. NO WAIVER
Failure to enforce any provision of these Terms does not constitute a permanent waiver of that provision.
35. ENTIRE AGREEMENT
These Terms, together with:
- The applicable Programme/order-page information
- The Privacy Policy
- Any Programme-specific terms displayed before purchase
constitute the applicable terms governing the Customer’s purchase and use of the Services.
36. POLICY UPDATES
We may update these Terms from time to time.
The updated version will be published on this page.
For a particular purchase, the terms presented and accepted at the time of purchase will ordinarily apply, subject to applicable law.
IMPORTANT NOTICE BEFORE PAYMENT
STRICT NO-REFUND POLICY
PLEASE READ BEFORE PLACING YOUR ORDER.
By placing an order, you acknowledge that:
✓ You have reviewed the Programme details.
✓ You have reviewed the price and inclusions.
✓ You understand the delivery format.
✓ You understand the applicable class schedule.
✓ You have read these Terms & Conditions.
✓ You have read the Privacy Policy.
✓ You understand that all Programme payments are strictly non-refundable and non-cancellable, except where a refund or other remedy is mandatorily required under applicable law.
✓ You understand that change of mind, non-attendance, partial attendance, personal circumstances, failure to use the Programme or dissatisfaction with personal results do not ordinarily create a refund entitlement.
✓ You have had an opportunity to clarify questions regarding the Programme before payment.
✓ You voluntarily choose to proceed with payment.
CUSTOMER ACKNOWLEDGEMENT
By completing your purchase, you acknowledge that you have had an opportunity to review the applicable Programme information, these Terms & Conditions and our Privacy Policy before making payment.
PLEASE PROCEED WITH PAYMENT ONLY IF YOU AGREE TO THESE TERMS.
CONTACT US
THE SOUL SEARCHER FOUNDATION
Website: lavinagupta.com
Email: [email protected]
Phone: +91-9953005749
Address: 38/12, GROUND FLOOR, SHAKTI NAGAR, DELHI-110007, INDIA
Effective Date: 14 January 2024